No more translation between Passenger data and POS data. The POS has full access to the passenger data.
- Privileges that a passenger has due to his booked cruise ticket are automatically taken into account. This can include packages, discounts, separate access to special areas on the ship (VIP Lounges, Yacht Clubs, etc). This means that it’s no longer decided by the service employee, but by the computer.
- ü Automatic Service Charge, Tax Charges can be applied based on account type and age group of selected consumers on the check ü Automatic sending of privileges from the reservation system to the POS on board without the need for manual intervention.
- The integration allows assigning privileges based on loyalty status and these are automatically taken into account for each POS booking.
- All POS data is also available to SPMS users. This allows the on-board users a complete 360° overview of the guest activities.
- Automated Handling of Promotions based on the Passengers privileges Sales Item Promotion optional available for specified loyalty and reservation classification levels e.g. only status member will be eligible for promotion and POS will automatically apply it when sales article gets added to check ü Easy access to pax travelling together (same cabin, same booking nr, same travel ID with) when looking up a guest ü Automated Age Group Control at Order Taking e.g. user can only add drinks allowed for the age group of selected consumer ü In SPMS complete overview of each guests consumption, even under the categories
- Package consumption (value and quantity)
- Discounts granted total and on each item
- Packages can be sold to passengers, covering all areas of on-board revenue generation. Packages can include beverage, food, excursions SPA, internet, ITV, medical systems, and even retail can be part of the packages.
- Upgrade Package functionality
- Package Sale / Assignment optional available for specified loyalty and reservation classification levels
No more translation between Finance data and POS data.
- Reduction of onboard HR costs through automation - e.g. All financial data from POS is part of the financial data in the SPMS system. No more balancing between the 2 systems
- Daily item sales limits can be defined for all account types build for Customs Compliance e.g. daily sale of cigarettes
- Mini cruise normal cruise and long cruise item sales limits can be set for Crew build for Customs Compliance Rule for Crew
- Different Debit Main departments can be defined for Sales Item in order to differentiate between prepaid (Reservation System) and onboard package and item sales
- The integration will allow finance/controlling to do complete reconciliation of onboard promotions including the associated cost.
- The same package can be sold as Prepaid Packages and Onboard, Reservation System and Onboard sales utilizing different sales parameters e.g. prepaid package price includes service charge when sold onboard service charge is added automatically
No more translation between Dining data and POS data.
- Allowing waiters to see guests’ information for those assigned to his station e.g. Guest Profile available at POS client shows package and special request details of selected consumer
- Dining reservations are displayed on the guest itinerary in PMS. If a guest books an excursion or spa appointment the user is alerted if there are any conflicts with Dining reservations at the same date.
- Guest historical ordering tendencies are available for waiters to see. For example, modifiers like temperature preferences and special requests.
Otalio GmbH Mattentwiete 6 20457 Hamburg
Germany