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Smart Workflow & Notification Engine
Seamless Communication. Automated Workflows. Proactive Guest & Crew Engagement.

Otalio’s Workflow and Notification Engine ensures that the right information reaches the right people at the right time. Designed for both enterprise-wide and shipboard operations, it streamlines communication, automates routine processes, and drives real-time collaboration across all departments

Personalized & Bulk Notifications

Otalio supports both personalized notifications with acknowledgments and generic broadcast alerts. Crew can send targeted messages to individual guests (e.g., itinerary updates, spa reminders) or broadcast information to the entire ship (e.g., safety announcements, weather alerts). This ensures effective communication without overloading the system

Multi-Directional Communication

Messages can flow seamlessly between crew-to-crew, crew-to-guest, guest-to-crew, and even guest-to-guest (encrypted). This multi-directional setup eliminates communication barriers and gives guests a more interactive and engaging onboard experience

Workflow-Driven Task Management

When ownership of a task changes or escalation is required, the workflow engine automatically reassigns tasks and notifies the responsible department. This ensures no request is lost, whether it’s a guest complaint, housekeeping task, or maintenance issue

Event-Triggered Notifications

The system generates notifications automatically based on events, such as:
- A new service request from a guest
- A completed housekeeping inspection
- A gangway embark/disembark update
- A POS transaction requiring approval
These alerts keep crew members proactive rather than reactive, reducing delays in service

Approval Workflows

For processes requiring verification (e.g., special discounts, guest compensation, or operational exceptions), Otalio integrates approval workflows. These ensure compliance, speed up decision-making, and provide a full audit trail for accountability

Cross-Ship and Enterprise-Wide Execution

Thanks to real-time ship-to-shore synchronization, workflows and notifications can be triggered centrally and executed instantly across the entire fleet. A promotion, policy update, or guest service rule can be rolled out to all ships within minute

Integrated with Guest Profiles & POS

Notifications are context-aware. For example, when a waiter swipes a guest’s card, the system displays all relevant details — promotions, loyalty status, service requests, and privileges. This integration ensures staff always act with the latest, personalized information

Otalio’s Workflow & Notification Engine is much more than a messaging tool — it is the central nervous system of ship operations. By automating approvals, triggering real-time alerts, and enabling multi-directional communication, it ensures that every guest request, every operational task, and every safety update is delivered and actioned without delay. The result: happier guests, empowered crew, and streamlined operations across the fleet.

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Otalio GmbH

Mattentwiete 6

20457 Hamburg, Germany

V2.251009

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