Product Implementation Engineer

Are you passionate and want to work remotely, eager to travel and with a great technical background and user-focused mindset? Then join our young, fast growing cruise software development company. Your team will consist of Developers, Functional Architects, QA and other Software Engineers. We are cruise industry professionals, always taking into consideration our customers onboard and shoreside operational needs first. This is our strength, attitude and culture!

We have job opening for junior technical consulting and support applicants, serving remote our US or European time zone located cruise line operator/customers.

So what kind of person are we looking for in this role? We have a pretty unique culture here at Otalio, and the person who will be successful in this role will be fulfilling the following listed job function

Job Functions

On-site installation / software implementation

  • Work alongside project management teams to successfully implement our software solution onboard our customer vessels/offices
  • Ability to travel internationally to ships and customer offices around the world
  • Understanding the needs of stakeholders and conveying this to functional architects to ensure alignment between business partners and developers
  • Ability to document and communicate functional business product requirements
  • Assist in installation setup and configuration tasks in various tests or live environments
  • Educate users on best practices across the cruise fleet and mentor on best-in-class usability concepts
Support duties
  • Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner
  • Maintain customer support tickets within our Jira Service Management platform
  • Identify defects and help troubleshoot errors
  • Communicate and escalate unresolved issues to appropriate internal departments
  • Ability to create and update reports within our Jasper report engine
Functional QA testing tasks
  • Execute functional QA tests for upcoming releases, bug fixes
  • Conduct post-release/ post-implementation smoke testing, considering that our software is optimized for computers, tablets and mobile devices
  • Report bugs and errors to development teams
  • Communicate with the technical QA and the functional architect potential issues and tasks
  • Maintain an accurate up to date test environment


  • Good understanding of user front-end technologies and platforms
  • Highly proficient in both spoken and written English. Knowledge of other languages is a ‘nice-to-have’
  • Excellent communication skills
  • Analytical mind and problem-solving attitude
  • Service-oriented and customer-focused
  • Cruise industry knowledge would be a plus
  • Experience in application support
  • Experience with software engineering and customer experience


Applicants should demonstrate expertise and competencies in one or more of the following technologies:

  • Understanding of Web Frontend and/or Web Backend developing technologies
  • One or any of the listed technologies knowledge would be a plus: Kubernetes, Docker, Elasticsearch, Kafka, Nginx, Keycloak, Kibana, Jenkins, MySQL, Maven, Java, Dynatrace, Prometheus, Grafana
  • Potential experience in using cloud services like AWS or Digital Ocean


  • Ability to travel within your job
  • You can reside and work remotely from Europe or US time zone
  • Your time zone location will be considered for your working hours, including public holidays of the country you reside (if different than the company’s headquarters location)
  • Relocation assistance would be provided should you consider moving to Germany
  • Technical equipment provided in order to perform your job
  • Onboarding and training period conducted by our most experienced employees
  • Paid regulated vacation benefits
  • Gross Salary compensations with self registration assistance
  • Ability to follow our career planning path like: Junior, Senior, Project manager, Operational Manager etc
  • Cross department on the job training program to enlarge your professional technical and operational skills and knowledges

Submit your Resume

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Otalio GmbH Mattentwiete 6 20457 Hamburg

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